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F.A.Q.'s

Do we ship Internationally?  The Machine Embroidery design digital downloads can still be downloaded for your use no matter where you are located. Wheat packs are classed as wheat products and international postage is  prohibited. Patches are available to purchase and can be sent internationally using an economy air large envelope with a weight of up to 250g for $9.10 AUD. Six patches maximum can be combined in the envelope to save on postage costs. Beeswax wraps can be sent worldwide but please contact me with your address first so I can work out the postage cost. Afterpay also known as clearpay in the united kingdom is available. Plush toys also please message me at j2j63@juliesuniquegifts.com so I can work out the postage cost for your location. For each name or word up to and including ten letters the cost of machine embroidery is $1. For names or words longer than ten letters it is $2.50 up to twenty letters. Baby birth templates machine embroidered on plush toys is a set $5 per plush for the birth template and details machine embroidered on.  How long before my goodies arrive? Australia Post Economy air states international delivery is ten days. I post on Fridays and Mondays only. So if you place an order on Friday afternoon after 5 pm it won't be sent until Monday. I prefer to say 21 days so when you receive it earlier it's a nice surprise. Please contact me at j2j63@juliesuniquegifts if your order has not arrived by then. Canadians please refer to the below link for import custom duties fees. If purchase cost is under $20 then there is no customs fees. All international customers are responsible for paying the customs fees of their country.  Copy and Paste the below link into your web browser and right click on the option paste and go to be taken to Canadas Import rulings and fees.  https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html?fbclid=IwAR2YcpeAS6TKSDgYvJHzoTZ85ZRFA9dTOovv8Sid3mqVCUkISXEnpdFNOdw For other international orders throughout United States I use  Pack n Send. Please copy and paste the link below in your web browser and right click on copy and go to go to their official webpage for a more thorough understanding of their pricings to know how much importing items would cost you. https://www.packsend.com.au/send/cheapest-shipping-from-australia-to-usa Local postage I either use Sendle or Australia Post. I have an account with Fastway Couriers so will also use them at times.  I will use whichever postal service I find the most suitable for senders location not based on cheapest price. I have a thirty day refunds and exchange guarantee. I extend it to forty days as some countries are further away from where I reside than others. If you received your goods and they were damaged in transit please notify me at j2j63@juliesuniquegifts with a photo showing of the damaged item/items. I can then put together a downloadable digital prepaid postage label for you to send it back to me. If you have changed your mind about the item you have received please also contact me and upload photos to show your reason why. Thank you!  Disclaimer: I am not responsible for customs fees costs that are added on by customs when your item arrives in your country. Canadians as stated in the link above can purchase items up to the value of $20 without any customs duties imposed on them extra in their country. For all other countries please contact your international postal service to find current up to date information on import duty and customs fees also on what can and can't be imported or exported internationally. Keeping all of us safe is my number one priority. Wheat packs are not allowed due to having wheat and they attract pests that could be carried into other countries. I completely support prohibition of export of them so they are only available Australia wide.  Afterpay is now available here to New Zealand, Australia and United Kingdom customers. Afterpay is not available to other countries. Afterpay is known as clearpay in the United Kingdom. You can still use afterpay on my website even though it is called clearpay in the United Kingdom. Can I purchase alcohol for myself? No, the Office of Liquor and Gaming Regulations, Liquor Act,1997 stipulates that business that are of a gift giving nature such as florists and gift hamper businesses are only to include one 750ml bottle of alcohol as an option for customer to purchase a hamper with other items. The Mix and Match Gift Hamper must be purchased with the intention of the customer giving the gift hamper to another. A 18+ card or current drivers licence will need to be emailed to me as proof of age at juliejurss@juliesuniquegifts before the hamper is delivered. Dry areas are prohibited. Any customer found to be disregarding these rules will be reported to the Office of Gaming and Licencing Regulatory. More information can be found here and here , General Code of Practice under the Liquor Licencing Act, 1997. https://www.cbs.sa.gov.au/sites/default/files/resource-files/general_code_of_practice.pdf?timestamp=1628415066886